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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the Retail products with growth into specialty lines products in the AMEX Assurance Co. Insurance portfolio over time.
Responsibilities
Investigation of policy and product information by using tools available.
Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team related to claims adjudication.
Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions
Researching claims for proper disposition which may include communication via phone and/or written correspondence with customers, businesses and others.
Adjudication of claims relative to all state and local laws and compliance as well as internal processes and procedures.
Requirements
Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
High School Diploma or Higher-level education.
Passion for exceptional service
Strong phone skills
Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
Ability to demonstrate initiative with minimal supervision to drive results
Strong problem-solving skills, time management and organizational skills
Superior level of accuracy and attention to detail.
Strong proficiency in PC skills, including MS Word and Excel
1 year of Insurance or Customer Service industry experience
A current Claims Adjuster License is a plus
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the 1336-Arizona Property and Casualty Adjuster Licensing Exam. If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated
For FL Candidates: If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the InsFL- ALJ16:FLA All Lines Adjuster (0620,0720,7020) Licensing Exam. If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated
Nice-to-haves
A current Claims Adjuster License is a plus
Benefits
Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
