Renewals Manager

<p><strong>Position Description</strong></p> <p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Tenna is seeking a Renewals Manager to support a rapidly growing customer base by owning and executing the end-to-end renewal motion across our customer base. This role sits within the Contracts Department with key coordination to the Customer Success Department and is responsible for driving a proactive and structured renewal strategy, ensuring early engagement, mitigating risk, and enabling expansion-led outcomes. The Renewals Manager will partner closely with Customer Account Managers (CAMs), Account Executives, Legal, Finance, and Leadership to improve renewal predictability and outcomes, reduce discounting, and maximize customer lifetime value. CAMs focus on customer relationships, executive alignment, and value realization, while the Renewals Manager leads renewal execution, internal processes, and commercial strategy. This partnership ensures renewals are managed proactively and consistently while enabling CAMs to focus on expansion and long-term growth. This is a highly visible, revenue-impacting role focused on protecting and growing Tenna’s recurring revenue base. The perfect candidate is detail oriented, accountable, and driven to own outcomes, bringing strong commercial judgment and a relentless focus on execution.</span></p> <p><strong style="font-size: 16px;">Why Tenna?</strong></p> <p><span style="font-size: 16px;">At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? </span><a rel="noopener noreferrer" href="https://www.tenna.com/careers/#open-positions" style="font-size: 16px;" class="postings-link">Join us</a><span style="font-size: 16px;"> as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!   </span></p> <p> </p> <p></p><p><br></p><b>Responsibilities</b><ul> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Manage a high-volume renewal pipeline, driving predictability and consistency in execution </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Establish and maintain risk grading to proactively identify and address at-risk accounts </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Identify and drive expansion opportunities by packaging additional products and services into renewal motions </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Uphold pricing integrity and address discrepancies or non-standard terms when necessary </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Analyze renewal trends to identify opportunities for process improvement and revenue optimization </span></p> </li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Build and refine scalable renewal processes, playbooks, and tools for the team and department</span></p> </li> </ul><p><br></p><b>Job Requirements</b><ul> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Proven experience managing contract renewals, negotiations, and pricing strategies</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Experience working closely with contracting, legal, or finance functions is strongly preferred</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Experience managing or forecasting pipeline and revenue with high accuracy</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Demonstrated ability to identify risk early and drive proactive mitigation strategies</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Experience in construction technology or working with construction industry customers is strongly preferred</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Experience using CRM systems (Salesforce preferred) and contract management tools</span></p> </li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;"> <p><span style="font-family: Arial, sans-serif;">Bachelor’s degree in Business, Finance, or related field is required</span></p> </li> </ul><p><br></p><b>Benefits, Perks, & Additional Information: </b><ul> <li> <p>Full-time opportunity.</p> </li> <li> <p>Location: Remote – nationwide.</p> </li> <li> <p>Travel to customer locations is required, up to 15%.</p> </li> <li> <p>Competitive compensation packages offered.</p> </li> <li> <p>Opportunities for growth and personal development within a highly dynamic team.</p> </li> <li> <p>Robust, low-cost benefit packages offered.</p> </li> <li> <p>Benefit coverage begins the first date of employment.</p> </li> <li> <p>Paid Time Off and Volunteer Time Off offered.</p> </li> <li> <p>Dependent Care offered.</p> </li> <li> <p>401k match.</p> </li> <li> <p>Employee referral bonuses.</p> </li> </ul><p><br></p><p></p> <p><span style="font-size: 10pt;">As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.</span></p>