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What Retail Pharmacy contributes to Cardinal Health Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers. Retail Pharmacy is responsible for ensuring the correct and safe dispensing of prescription medications to the general public, in accordance with legal, ethical and professional guidelines; may also consult with and advise patients and physicians regarding prescribed and over-the-counter medications. Job Summary The Pharmacy Technician, Order Processing plays an important role in delivering medication and pharmaceutical care in communities. This includes developing close relationships with patients in communities we serve and assisting the pharmacists in accurately preparing and delivering prescription medication.
Responsibilities
Manage inbound calls and make outbound calls related to setting up orders, working with medical providers, patients, and other pharmacy staff to ensure patients receive their medication in a timely manner
Input patient data and prescription information into pharmacy information management system
Assist the Pharmacist in filling prescription orders, as permitted by the State Boards of Pharmacy
As permitted by applicable state laws, take verbal prescription orders from licensed prescribers and transfer prescriptions between dispensing pharmacies
Review patient insurance coverage status and adjudicate claims for patient orders
Enter prescriptions in pharmacy system
Maintain knowledge of and abide by applicable pharmacy laws and regulations
Communicate with all customers (patients, clinics, caregivers, physicians) in a pleasant and professional manner
Requirements
High School diploma, GED or equivalent, or equivalent work experience, preferred
Understanding of operational needs and workflow tasks.
Applies acquired knowledge and skills to complete standard tasks
Readily learns and applies new information and methods to work in assigned area
Maintains appropriate licenses, training and certifications
Works on routine assignments that require some problem resolution
Works within clearly defined standard operating procedures and/or scientific methods
Adheres to all quality guidelines
Works under moderate degree of supervision
Work typically involves regular review of output by work lead or supervisor
Refers complex unusual problems to supervisor
Strong customer service skills
Strong typing and data entry skills
Nice-to-haves
2+ years of experience in mail order or retail pharmacy setting, preferred
Registered or Certified Pharmacy Technician, preferably in a retail, mail order, or specialty pharmacy preferred
Active state or national certification in good standing
Insurance billing experience, preferred
Benefits
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
