People Operations Specialists (remote, contract, East Coast only)

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p><a href="http://www.employer.com" rel="noopener noreferrer">Employer.com</a> is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside <a href="http://recruiter.com/" rel="noopener noreferrer">recruiter.com</a>, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.</p><p> </p><p> </p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.</p><p>What you’ll do</p><ul><li><p>Manage high volume of People Services tickets in a Jira-based ticketing system</p></li><li><p>Perform administrative tasks in Workday (HRIS)</p></li><li><p>Execute data entry and spreadsheet-heavy operational work with extremely high accuracy</p></li><li><p>Provide employee-facing support (internal customer service)</p></li><li><p>Support onboarding workflows and contractor onboarding/offboarding as you ramp</p></li><li><p>Identify and implement process improvements, including automation opportunities using AI tools</p></li><li><p>Take on additional operational projects based on team needs</p></li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li> East Coast only (firm)</li><li>Jira and Workday are a MUST</li><li>At least one startup or high-growth company required</li><li>2 to 5 years experience range</li><li>$75/hr, non-negotiable</li><li> Ticket management with volume or metrics experience</li><li>CW lifecycle experience</li><li>Two 30 min interviews with team members</li></ul><p>Nice to have:</p><ul><li>Ticket resolution metrics on the resume (agent rankings, one-touch rates</li><li>Process building: playbooks, documentation libraries, or training guides they authored</li><li>Workday implementation tenant experience</li><li>Background check administration (Checkr, vendor coordination, escalation workflows)</li><li>I-9 and compliance documentation experience</li><li>Cross-functional coordination with Payroll, Legal, or IT</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section><li class="job-detail"> Compensation: USD <span class="job-detail salary-value" data-value="75">75</span> - USD <span class="job-detail salary-value" data-value="75">75</span> - hourly</li>