Manager, Crew Compensation Technology

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Manager, Crew Compensation Technology is accountable for leading a team within the crew comp department that is responsible for development and implementation of technology.
• The Manager, Crew Compensation Technology is responsible for all change management processes and projects impacting crew member pay.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serves as the primary point of contact related to current and future crew compensation technology.
• Serve as an escalation point for resolving technology issues, questions, and requests.
• Identify technology issues and engage in structured problem solving to assist analyst in accomplishing work.
• Responsible for all change management processes associated with current and development/implementation of new technology. Maintain all internal process mapping.
• Lead contractual pay and work rule change implementation including training and development of new technology.
• Ensure accurate and timely payroll processing for all employees in accordance with Company policy, union contracts and federal/state regulations as well as customer service standards.
• Maintain the confidentiality, accuracy and security of crew compensation system and adhere to documented payroll processes and key internal controls over financial reporting.
• Support leadership in developing and maintaining the strategy and vision for the team to optimize results and plan for future.
• Develop, manage, and maintain crew comp processes, including monthly, quarterly & year-end reporting and payroll-related accounting.
• Monitor analyst behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures, and standards.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Human Resources, Information Technology, Accounting or related field or equivalent combination of education and experience
• At least 5 years’ experience working in Payroll or equivalent field.
• Experience with crew comp technology and systems
• 3+ years managing a team.

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of project management methodology and some project management
• Aviation industry knowledge
• Current or previous Information Technology. Crew Scheduling or Tracking experience
• Understanding of FAA regulations and working within union rules and limitations

Skills, Licenses & Certifications

• Ability to manage confidential information.
• Working knowledge of generally accepted accounting principles (GAAP), including Sarbanes-Oxley compliance.
• Strong analytical abilities, including the ability to troubleshoot problems, recognize areas for process improvements and identify and communicate trends.
• Thinks strategically and act operationally.
• Ability to prioritize, manage time and resources effectively, adapt to rapidly changing priorities and meet required deadlines.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.