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Manager Assistant / Chief of Staff - Personalization, Brand, Communications Technology Team
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About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The U.S. Consumer Services and Membership Digital Experiences Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Personalization, Brand, and Communications Technology (PBCT) team, within USCDT, brings together many of our targeting efforts and stitch together multiple connections that customers have with us.
We are looking for a Manager Assistant who has a passion for details, ability to work autonomously and efficiently, anticipating the leader’s needs, and “connecting the dots” behind the scenes. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the team, in collaboration with the VP and his team.
The Manager Assistant will be responsible for a broad range of activities including strategic, analytic and communications initiatives to help ensure the objectives of the organization are met.
Responsibilities
Manage daily internal processes and related coordination within PBCT and across USCDT teams and business partners.
Work across PBCT and USCDT leaders and key partners, such as CEG and TWTE, and maintain constant communication with them to ensure successful delivery of internal talent needs, opportunities and processes
End-to-end creation of impactful and comprehensive communications/presentations for key business reviews with senior management
Partner with Finance and leadership to manage the teams budget, headcount, and expenses.
Prepare business reviews, financial forecasts, and performance reports for senior leadership
Play a key role in driving the goals of the team, including oversight of key special projects and initiatives
Ensure effective flow of information and communications with the team
Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity
Bring a sharp project management approach to all tasks and anticipate project risks and issues to avoid compromising delivery
Lead general project management and special projects requiring analysis and data consolidation.
Plan and manage the logistics of important high-profile events, such as Town Halls and quarterly leadership team meetings, and colleague engagement events
Evaluating and developing insights on opportunities that influence the strategic direction of projects
Build strong working relationships across the USCDT org, and with key partners, to enhance collaboration and problem solving, and generate solutions to deliver results
Requirements
The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:
Demonstrated ability to get results, think strategically and holistically
Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
A self-starter who can lead projects with autonomously
Passion, energy, personal accountability and a desire to learn and grow as a leader
Excellent interpersonal, judgment, communication and follow through skills
Solid analytical and financial acumen
Outstanding written and verbal communication skills with focus on precision and command of corporate protocol
Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
A great teammate who can build consensus and work across a large and diverse organization
Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge to drive results
Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment
Demonstrated knowledge of project and process management
Proactive collaboration with ability to build trust through transparency of information and delivering on commitment
Demonstrated relationship skills with proven track record to influence without authority
Never settle for being “good enough” and able to work well under pressure in a changing environment
7 to 11 years of relevant work experience
Nice-to-haves
Prior experience in Technology, Product or Portfolio related team is preferred
Benefits
Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
