Customer service clerk Freight

We are currently recruiting on behalf of a leading global organisation within the specialist logistics sector for a Customer Service Executive . This is an excellent opportunity for a customer-focused professional to join a fast-paced, highly regulated environment where service quality and customer satisfaction are paramount.

As a Customer Service Executive, you will play a key role in delivering outstanding service to both internal and external customers. You will act as the first point of contact, managing a high volume of queries and ensuring prompt, accurate, and professional resolution.

This position is critical in supporting customer retention and loyalty by consistently delivering a high standard of service, particularly within temperature-controlled transport solutions.

• Professionally handle a high volume of customer requests and incidents
• Respond to all customer enquiries within agreed SLAs
• Build and maintain strong customer relationships, ensuring a positive customer experience
• Process collection and booking requests via email, phone, and customer portals
• Track and trace consignments, ensuring timely delivery and proactive updates
• Advise customers on booking deadlines and required documentation
• Prepare and issue quotations using internal pricing tools and tariffs
• Input and manage charges within internal systems for invoicing purposes
• Collaborate with internal teams to enhance customer experience and service delivery

• Proven experience in a customer service or support role (ideally within logistics, healthcare, Freight)
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks in a fast-paced environment
• Excellent problem-solving skills with a customer-first mindset
• High attention to detail and organisational skills
• Comfortable working with internal systems, CRM tools, and pricing platforms

• Opportunity to work with a global, industry-leading organisation
• Collaborative and supportive team environment
• Career development and progression opportunities
• Competitive salary and benefits package

Advantage if you have used Cargowise and have the opportunity to work from home once trained 1/2 days a week